Contact Ticket Help

Use the form on the right to contact Guest Services for ticket help. To contact another department please use our Contact Page.

 

3250 Riverside Park Drive
Vero Beach, FL 32963
United States

(772) 231-6990

Riverside Theatre in Vero Beach, FL is a regionally producing theatre affiliated with Actor's Equity Association, The League of Resident Theatres, Stage Directors and Choreographers Society, and United Scenic Artists. Riverside Children's Theatre, the educational arm of Riverside, offers classes, camps, and training opportunities in the areas of theatre, dance, music, and video for all ages on a year round basis.

Guest Services Associate

JOB TITLE: Guest Services Associate

REPORTS TO: Guest Services Manager

JOB TYPE: Part Time, Exempt, Salaried

POSITION OVERVIEW: The Guest Services Associate is an integral part of the daily operations of the Guest Services Department, including the ticket sales process and delivering exceptional guest experiences by being welcoming, engaging, professional, and service-oriented. This role is often the first point of contact for guests, so it requires ensuring that every interaction reflects on Riverside Theatre’s commitment to hospitality, professionalism, and artistic excellence.

SCHEDULE EXPECTATIONS:

  • Mostly 32 hours per week, and infrequently over 32 hours

  • Availability to work varied day, evening, and weekend shifts is required

  • Additional hours may be scheduled during season’s peak times and events

What We Offer:

  • Annual Salary: $33,280

  • Frequently 32 hours per week, and infrequently over 32 hours

  • Two complimentary tickets to each main stage and children’s theatre shows

  • Free education class tuition for you and your children

  • Employee discounts: 25% off beverage purchases and 10% off food purchases

  • The chance to work in a dynamic and challenging environment

Essential Duties and Primary Responsibilities:

  • Assist guests with purchasing tickets, in person and by phone, for productions and events

  • Provide information about productions, programs, and the Riverside Theatre experience

  • Assist patrons with subscription renewals, exchanges, and ticket inquiries

  • Maintain and update patron information in the ticketing database

  • Create a welcoming and engaging experience for all guests and employees

  • Support audience development by collecting patron information for marketing purposes

  • Maintain accurate cash handling and reconciliation

  • Assist with reception duties and general guest assistance

  • Attend performances early in the run, when scheduled, to become familiar with the shows

  • Follow Riverside Theatre guest service standards

    Required Skills and Qualifications:

  • Strong interpersonal and communication skills

  • Friendly demeanor

  • Enjoy speaking with people from the same and from different backgrounds than yourself

  • Punctual and available to work evening and weekend shifts

  • Honest and reliable

  • Ability to remain calm and helpful while working under pressure

  • Ability to work efficiently in a very fast-paced environment

  • Strong attention to detail

  • A genuine interest in theatre and the arts

  • Ability to use discretion and professionalism with guests, patrons, staff, and vendors

  • Basic computer proficiency, Basic MS Excel knowledge, Tessitura experience a plus

    Physical Requirements:

  • Utilize appropriate personal protective equipment and follow safety guidelines

  • Working while sitting for extended periods of time

DISCLAIMERS: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This description in no way states or implies that these are the only duties to be performed.

Riverside Theatre’s Core Values: Pursuit of Perfection…Ensemble Staffing…Community Leadership

Employment Application

Riverside Theatre Core Values
Pursuit of Perfection…….Ensemble Staffing …….Community Leadership